Our Privacy Policy

By agreeing and adhering to the terms of this agreement, you also confirm that you understand Red Health’s Privacy Policy and the use of personal information.

Prohibited Use

You may not use the Red Health’s website in any manner which could damage, disable, overburden, or impair Red Health and our affiliates. Red Health reserves the right to suspend or terminate any user’s access to all or part of the website without prior notice for any conduct that we, in our sole discretion, believe is in violation of any part of this Agreement, laws or regulations, or is harmful to us or our affiliates.


Red Health will send you the notice via email, web posting, or by post. You can also send us the notice to our email info@redhealthworld.com, or by post to our address: Room C, 11/F, 17-21 Kung Yip St, Kwai Chung, New Territories, Hong Kong.

Modification of Terms

These Terms (including the Terms of Purchase under Support) may change periodically and may be revised at any time and from time to time at our sole discretion by updating this posting. You should visit this page from time to time to review the current terms of use because they are binding on you prior to purchasing on the website.

Governing Law

These Terms (including the Terms of Purchase under Support) shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region. You submit to the jurisdiction of the courts of the Hong Kong Special Administrative Region to have exclusive judgments for any disputes and claims regarding the Terms of Use and Terms of Purchase.

Privacy Policy

Red Health is committed to protecting your privacy. The information we obtain is used to help fulfil our contractual obligation to provide you with the products and services you request, as well as to ensure that you have a personal and enjoyable shopping experience at www.redhealthworld.com.
Please continue to review the following privacy and how we may use the information.

Our Promise

We are committed to protecting your privacy. We aim to fully comply with the requirements under The Personal Data (Privacy) Ordinance (Chapter 486) of the Hong Kong Special Administrative Region, and to provide the protection beyond the aforementioned requirements when applicable. In order to achieve this, we will ensure that our employees meet the most stringent security and confidentiality standards.

What types of information do we collect? How do we use the information?

The types of personal information we obtain include the following categories:
• Name;
• Email address;
• Phone number;
• Address;
• Web browsing content, history, and cumulative records;
• Inquiries, suggestions or opinions;
• Hobbies and interests; and
• Computer operating system and information of internet service providers.

We will use the information we obtain to support the following functions and activities:
• To send out information related to our products and services, events, contests, promotions and related information;
• Any related marketing promotions with the company, its suppliers, business partners and other selected businesses;
• Marketing promotions in cooperation with other partners;
• Improve and customize your shopping experience, including providing recommendations and personalized marketing information, as well as tailoring the advertisement and content of the web page, based on your preference;
• To fulfil your requirements for our products and services, order processing, and payment settlement;
• Respond to your requests and inquiries, and provide customer support;
• Member registration, offers, and rewards program;
• Collect statistical data, perform data analysis, and provide anonymous reports to internal and external customers;
• Conduct surveys related to customers, products or services;
• Operate, evaluate and improve our business, products, and service quality; or
• Achieve any purpose directly related to the above.

The provision of personal information is entirely voluntary.

Member Information

We use cookies (A cookie is a small amount of data stored on the user’s computer by the web browser while browsing a website) to make your shopping experience at www.redhealthworld.com more convenient. When you re-enter www.redhealthworld.com, our cookies can identify you and personalized our service based on your preferences. We can provide the products and services that are more suitable for your needs based on your personal information.

Most web browsers automatically accept cookies. You can also choose to stop accepting cookies in the “preference” or “option” in your computer. Please note that if you choose to stop accepting cookies, you may not be able to shop at www.redhealthworld.com but you can still browse certain pages on our website.

Member Profile

Members of Red Health can enjoy multiple perks, including member newsletters special offers, and shopping convenience. We will gradually add more perks in the future, including more personalized services, free product samples and other discounts. If you want to become a member of Red Health, please provide your name and email address so that we can provide you with better services.

Purchase Information

When you are purchasing from www.redhealthworld.com and paying through any other third parties such as PayPal, we will need you to provide other information such as credit card information and shipping address, so that we can process your purchases and notify you about your order status.

Contests and Promotions

We will hold contests and promotions from time to time in which you will be required to provide your name, email address, home address, phone number and shopping preferences etc., so that we can communicate with you about, and administer your participation in, the contests. We can also notify you about the improvements on future contests and promotions.


Terms of Membership Newsletter and Electronic Direct Mail Promotion Modification

Terms of Membership Newsletter and Electronic Direct Mail Promotion Modification
We will notify members the latest news and special promotions by email. If you do not wish to continue to receive the newsletters, please feel free to email info@redhealthworld.com to unsubscribe at any time.


When you click on other links and advertisements, you will enter a third-party’s website, or a website of Red Health’s subsidiary company. You will be protected by the privacy policy. To the extent any linked online services or third-party features are not owned or controlled by us, we are not responsible for these third parties’ information practices.

Data Protection

Red Health promises to protect your personal information. We use advanced encryption technology and secured servers to protect your personal information (including name, email address, mailing address, phone number, credit card information, and purchase history). In addition, we do not allow any unlawful or unauthorized access to customer information. When you register an account, we may contact you to verify that the information provided by the user is legitimate.

Data Review and Update

You may inquire whether we have saved your personal information. If we do, you may contact us via email at info@redhealthworld.com to request access to view, update, amend, or a copy of the personal data that we have saved. We will take reasonable steps to verify your identify before granting you access to your personal information or complying with your request.

In compliance with the Personal Data (Privacy) Ordinance, we will strive to respond to your request within 60 days of receipt of the request.

We may charge a reasonable fee as administrative expenses to comply with your request. We will not keep the personal information you provide longer than necessary.

Information Sharing

All personal information you provide us will be kept confidential and protected. However, we may share relevant information with the following parties for the purpose of this privacy policy:
• Our affiliates and subsidiaries;
• Our suppliers and business partners;
• Those who assist us in implementing this data privacy policy;
• Those who cooperate with us to participate in marketing promotions;
• Any third-party service providers who provide us with administration, order processing, payment settlement, credit reference, collection of arrears or other operational services; and
• Any person or company subject to a confidentiality agreement with us.

To the extent permitted by applicable law, we sincerely believe that we have the responsibility to disclose the information about you.

Red Health will summarize and analyze customer information, sales, browsing behavior and related website information to provide our reliable wholesalers. However, the aforementioned information does not contain personal identifiers. Currently, we do not sell, trade, hand over or rent your personal data to other third parties other than those mentioned above. In the future, we may hand it over to trusted third parties but you have the right to opt out of this disclosure of your information by notifying us. In this case, we will not sell or disclose your personal data without your consent.

Your Consent

When you use our website, you agree that we obtain and use your personal information in accordance with the privacy policy described above. Should there be any changes to the privacy policy, we will post them on this page so that you know how we obtain, use, and under what circumstances your information will be disclosed as soon as possible.

Other Questions

If you have any questions related to the above privacy policy, please call us at 2499 0680, or send it to: Red Health, Unit C, 11/F, Mai On Industrial Building, 17-21 Kung Yip St., New Territories, Hong Kong.

Important Notice for Ordering Online or By Phone and Delivery Service

Since online purchases are computerized with processor +A1, orders cannot be cancelled or changed once they have been placed. If you need to change your order, please call our service hotline (852) 2499 0680 during office hours.

Once the order is confirmed, even if you order similar or other products on the same day, it will still be regarded as a new order.

When placing an order online, please clearly write down the member’s name, membership number, address, and contact number. If paying by credit card, please check whether the credit card type, card number and expiry date are correct to ensure that the products can be delivered to the designated location correctly.

When placing an order by phone, customer agrees that the contents of the order subject to legality.

Online payments are processed by PayPal (including VISA, Mastercard).

If paying by credit card, the purchaser must be the credit card holder.

While all product images shown on the website are taken with the real items, the images are subject to the impact of the environment, lighting, printing, resolution, and picture combinations. Thus, the images shown may be slightly different from the actual products.

After the order delivery is completed, the transaction is deemed completed, and the company does not have to bear any legal liabilities. Products cannot be returned once the order has been processed.

Our company shall reserve the right of final decision of accepting orders.